Post graduate in Marketing & Business Management, and with over 20 years of diversified experience with renowned multinationals. IMC is a vision that evolved from her knowledge of how individuals play a key role in business successes.
See Portfolio
Field Service Manager (Healthcare)
Basic job purpose: The Field Engineer is responsible for providing equipment
services to the customer, maintaining high customer
satisfaction and working in accordance with the the company's values, whilst
continuing to develop technical and customer skills.
Main Objectives and Activities Knowledge and Experience Autonomy and Decision
Making Responsibility Strategic Implications
(optional) Reporting level
1. Technical: maintains all models specific to a modality in the assigned area
performing calibration, PM and first line service with minimal support
2. Electronic/mechanical: carries out basic electronic/mechanical trouble-
shooting tasks
3. Customer skills: provides next day follow-up and interfaces with customer
technicians
4. Problem escalation: if unable to resolve problem within alert parameters the
FSE is required to notify his immediate manager.
5. Installations: provides support, where required, to installation team and
ensures safety procedures are observed
5. Business knowledge: Assists in the growth and direction of business in his/
her geographical area
6. Administration: ensures completion of all administrative tasks in a timely
manner including FMI installations in due time, PMS inspections for assigned
accounts, expense accounts etc....
7. Quality: maintain effective quality systems compliant with ISO 9001/EN 4600
Works according to GE Quality Policy and Six Sigma
8. Supports Services Growth initiatives as directed by ASM (eg DIA)
9. Proactively seeks training to keep up-to-date with technological developments
in own modality/modalities.
10. Relationships: develop customer relationships and support LCTs, build
relationships with colleagues in Sales, Service etc.
11. Obligations to follow the GEHC Quality Policy and procedures, maintain
effective quality systems compliant with applicable norms - qualified to degree
level or equivalent
- technical analytical skills
- ability to work independently with
some direction
- high work standards, works
qualitatively, demonstrates
initiative and motivation
- strong customer skills
- Six Sigma awareness
____________________________
Specific Competences Required (optional)
____________________________
- excellent communication,
listening & interpersonal skills
- plans & organises work
effectively
- demonstrates willingness to learn
and actively seeks knowledge
for personal development
- basic English language skills
- first line maintenance
responsibility, asking for direction
from experienced FSEs, RSEs ,
ESC or other support as
appropriate
____________________________
External & Internal
Contacts
____________________________
- Area Service Manager
- other FSEs
- customers
- technical support (RSEs, OTR,
ESC)
- Call Centre
- Installation & Site Planning
- Sales Representatives
- Parts Logistics
Zone Service Manager