International Management Consultants Dubai
International Management Consultants
Poonam Datta | Founder & CEO
Post graduate in Marketing & Business Management, and with over 20 years of diversified experience with renowned multinationals. IMC is a vision that evolved from her knowledge of how individuals play a key role in business successes.
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Corporate Profile

 

Field Service Manager (Healthcare)

Basic job purpose: The Field Engineer is responsible for providing equipment services to the customer, maintaining high customer
satisfaction and working in accordance with the the company's values, whilst continuing to develop technical and customer skills.

Main Objectives and Activities Knowledge and Experience Autonomy and Decision Making Responsibility Strategic Implications
(optional) Reporting level
1. Technical: maintains all models specific to a modality in the assigned area performing calibration, PM and first line service with minimal support
2. Electronic/mechanical: carries out basic electronic/mechanical trouble- shooting tasks
3. Customer skills: provides next day follow-up and interfaces with customer technicians
4. Problem escalation: if unable to resolve problem within alert parameters the FSE is required to notify his immediate manager.
5. Installations: provides support, where required, to installation team and ensures safety procedures are observed
5. Business knowledge: Assists in the growth and direction of business in his/ her geographical area
6. Administration: ensures completion of all administrative tasks in a timely manner including FMI installations in due time, PMS inspections for assigned accounts, expense accounts etc....
7. Quality: maintain effective quality systems compliant with ISO 9001/EN 4600 Works according to GE Quality Policy and Six Sigma
8. Supports Services Growth initiatives as directed by ASM (eg DIA)
9. Proactively seeks training to keep up-to-date with technological developments in own modality/modalities.
10. Relationships: develop customer relationships and support LCTs, build relationships with colleagues in Sales, Service etc.
11. Obligations to follow the GEHC Quality Policy and procedures, maintain effective quality systems compliant with applicable norms - qualified to degree level or equivalent
- technical analytical skills
- ability to work independently with
some direction
- high work standards, works
qualitatively, demonstrates
initiative and motivation
- strong customer skills
- Six Sigma awareness
____________________________
Specific Competences Required (optional)
____________________________
- excellent communication,
listening & interpersonal skills
- plans & organises work
effectively
- demonstrates willingness to learn
and actively seeks knowledge
for personal development
- basic English language skills
- first line maintenance
responsibility, asking for direction
from experienced FSEs, RSEs ,
ESC or other support as
appropriate



____________________________
External & Internal
Contacts
____________________________
- Area Service Manager
- other FSEs
- customers
- technical support (RSEs, OTR,
ESC)
- Call Centre
- Installation & Site Planning
- Sales Representatives
- Parts Logistics
Zone Service Manager

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